By E-mail: For communication of sensitive information, such as account or social security numbers, please contact us through our Encrypted Form.
For All Address and/or Email Changes: Please contact our Call Center, Monday – Friday, 7am – 7pm at 626.444.1972, Ext. 401. It is important that we properly identify our members before making changes to your account. Once our representative properly identifies you, we can assist you with your requested change.
To Report a Concern or Complaint
If you have a concern or complaint regarding issues at our credit union, please call 626.444.1972, Ext. 401 or write to us at 4455 Arden Drive, El Monte, CA 91731. If your complaint or concern is confidential, you may write to our Supervisory Chairperson at P.O. Box 1341, Claremont, CA 91711.
El Monte: M-TH 8:30am -4:30pm – Friday 8:30am – 5:30pm